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Written Answers
What the platform has written down about itself. This is what answers most tickets before anybody sees them, and what ASK reads first.
In Help & Support → More · 1 screens
Columns, fields and actions
| Screen | Kind | What it is | Columns | Fields | Actions |
|---|---|---|---|---|---|
| Knowledge Base | Workspace | The written answers, searchable. These are what resolve most tickets before anybody sees them. | 0 | 0 | 0 |