Help & Support › Assurance
Support Health
How many tickets are answered automatically, how many were sent back, and how long the rest take.
Where to find it
- Module: Help & Support
- Group: More
- Section: Assurance
- Screen: Support Health
Address in the console: /help/stats
Workspace · 0 columns
Administrators only. This screen is absent for everybody else — including from search and from the reporting catalogue.
The rules that apply here
Everything on this screen obeys the platform rules rather than rules of its own. The ones worth knowing before you use it:
- Narrowing a list — search, conditions, sort, totals, export and saved views.
- What may be changed — the five grounds a record may not be edited on.
- Companies and business units — what the switcher above this list is doing to it.