CRM › Utilities
Utility Cashiering & Payments
The counter and its supervisor, and every way money comes in and goes back.
In CRM → Utilities · 9 screens
WorkspaceCashieringThe counter: open a drawer session with its float, find the account, take cash, check, card or money order, take a deposit, ask for a void, close with the count.OpenViewCash ApprovalsFor a supervisor: voids the cashiers asked for and drawer closes waiting to be approved — never their own.OpenViewUtility PaymentsEvery payment on a utility account — counter, mail, lockbox, bank, portal, autopay — what it paid, what became a credit, and any void.OpenViewCash SessionsEach cashier's session on a drawer: the float, the takings, the count, the over or short, and who approved the close.OpenRecordsCash DrawersThe drawers at the counter.OpenViewOnline PaymentsPay-now from the customer portal, handed to the payment provider and posted when the provider confirms it.OpenViewLockbox & Bank FilesA lockbox or bank file of payments: each line posted once by its reference, duplicates and bad lines named.OpenViewAutopayAccounts paid automatically by a card kept in the card vault: the mask, the consent and when it was given. Each posted bill becomes a one-off charge on its due date.OpenViewRefundsCredit balances and deposits paid back to customers.Open
Columns, fields and actions
| Screen | Kind | What it is | Columns | Fields | Actions |
|---|---|---|---|---|---|
| Cashiering | Workspace | The counter: open a drawer session with its float, find the account, take cash, check, card or money order, take a deposit, ask for a void, close with the count. | 0 | 0 | 0 |
| Cash Approvals | Read-only list | For a supervisor: voids the cashiers asked for and drawer closes waiting to be approved — never their own. | 11 | 0 | 3 |
| Utility Payments | Read-only list | Every payment on a utility account — counter, mail, lockbox, bank, portal, autopay — what it paid, what became a credit, and any void. | 12 | 0 | 3 |
| Cash Sessions | Read-only list | Each cashier's session on a drawer: the float, the takings, the count, the over or short, and who approved the close. | 12 | 0 | 0 |
| Cash Drawers | List | The drawers at the counter. | 4 | 4 | 0 |
| Online Payments | Read-only list | Pay-now from the customer portal, handed to the payment provider and posted when the provider confirms it. | 8 | 0 | 2 |
| Lockbox & Bank Files | Read-only list | A lockbox or bank file of payments: each line posted once by its reference, duplicates and bad lines named. | 9 | 0 | 1 |
| Autopay | Read-only list | Accounts paid automatically by a card kept in the card vault: the mask, the consent and when it was given. Each posted bill becomes a one-off charge on its due date. | 5 | 0 | 3 |
| Refunds | Read-only list | Credit balances and deposits paid back to customers. | 7 | 0 | 1 |