CRM › Utilities
Utility Meters & Reads
Meters, IoT devices and their alarms, reads from every source, and the ones that did not look right.
In CRM → Utilities · 9 screens
RecordsMetersEvery meter: serial, service, make and model, size, unit, multiplier and dials, how it is read, where it is installed and its last read.OpenRecordsIoT DevicesAMI and IoT endpoints that post their own reads: each with a key the server makes and a secret shown once, its health (last seen, battery, signal) and its alarms.OpenViewDevice AlarmsBattery, tamper, leak and reverse-flow alarms the devices raised. A leak or tamper raises a service order by itself.OpenViewMeter ReadsEvery read from every source — the reader, an AMR file, an IoT device, the field, the portal, an estimate — with its consumption and what billed it.OpenViewRead ExceptionsReads that did not look right — high or low against the meter's history, no use at a live service, gone backwards — held from billing until somebody accepts, rejects or re-reads them.OpenViewRead Files (AMR)A handheld or AMR drive-by file of reads: each line checked on its own, duplicates counted, bad lines named.OpenViewMeter HistoryEvery install, exchange and removal: which meter, where, the start and end reads, and the order that did it.OpenRecordsMeter TestsBench and field accuracy tests of meters, pass or fail.OpenRecordsRead RoutesThe reading books: which premises, in what walk order, read how and by whom.Open
Columns, fields and actions
| Screen | Kind | What it is | Columns | Fields | Actions |
|---|---|---|---|---|---|
| Meters | List | Every meter: serial, service, make and model, size, unit, multiplier and dials, how it is read, where it is installed and its last read. | 12 | 10 | 2 |
| IoT Devices | List | AMI and IoT endpoints that post their own reads: each with a key the server makes and a secret shown once, its health (last seen, battery, signal) and its alarms. | 12 | 7 | 1 |
| Device Alarms | Read-only list | Battery, tamper, leak and reverse-flow alarms the devices raised. A leak or tamper raises a service order by itself. | 11 | 0 | 2 |
| Meter Reads | Read-only list | Every read from every source — the reader, an AMR file, an IoT device, the field, the portal, an estimate — with its consumption and what billed it. | 12 | 0 | 1 |
| Read Exceptions | Read-only list | Reads that did not look right — high or low against the meter's history, no use at a live service, gone backwards — held from billing until somebody accepts, rejects or re-reads them. | 10 | 0 | 3 |
| Read Files (AMR) | Read-only list | A handheld or AMR drive-by file of reads: each line checked on its own, duplicates counted, bad lines named. | 8 | 0 | 1 |
| Meter History | Read-only list | Every install, exchange and removal: which meter, where, the start and end reads, and the order that did it. | 9 | 0 | 0 |
| Meter Tests | List | Bench and field accuracy tests of meters, pass or fail. | 5 | 6 | 0 |
| Read Routes | List | The reading books: which premises, in what walk order, read how and by whom. | 7 | 7 | 0 |