CRM › Retail & Channels
Sales Channels
Online shops and marketplaces: orders in, stock and tracking out, payouts to reconcile.
In CRM → Retail & Channels · 6 screens
RecordsChannel ConnectorsShopify, Magento / Adobe Commerce and Amazon: orders come in as sales orders once, stock and tracking go back out. Webhooks are checked against the connector's own secret. A sandbox connector runs sample payloads through the same import.OpenRecordsChannel SKUsWhich item each channel SKU is. An order with an unmapped SKU is held, naming it, until it is mapped here.OpenViewChannel OrdersEvery order a channel sent, once each however often it arrived, and the sales order it became.OpenViewChannel WebhooksEvery webhook received: whether its signature checked out, and what was done with it.OpenViewChannel Sync RunsEach order pull, stock push, fulfilment and payout import, with what it did.OpenViewChannel PayoutsWhat each marketplace paid out, after its fees and refunds, for reconciling to the bank.Open
Columns, fields and actions
| Screen | Kind | What it is | Columns | Fields | Actions |
|---|---|---|---|---|---|
| Channel Connectors | List | Shopify, Magento / Adobe Commerce and Amazon: orders come in as sales orders once, stock and tracking go back out. Webhooks are checked against the connector's own secret. A sandbox connector runs sample payloads through the same import. | 11 | 19 | 8 |
| Channel SKUs | List | Which item each channel SKU is. An order with an unmapped SKU is held, naming it, until it is mapped here. | 7 | 7 | 0 |
| Channel Orders | Read-only list | Every order a channel sent, once each however often it arrived, and the sales order it became. | 13 | 0 | 2 |
| Channel Webhooks | Read-only list | Every webhook received: whether its signature checked out, and what was done with it. | 7 | 0 | 0 |
| Channel Sync Runs | Read-only list | Each order pull, stock push, fulfilment and payout import, with what it did. | 6 | 0 | 0 |
| Channel Payouts | Read-only list | What each marketplace paid out, after its fees and refunds, for reconciling to the bank. | 9 | 0 | 0 |