CRM › Inbox & Calendar
Mailbox Apps
The company's app registrations at Microsoft (Entra ID) and Google, through which each person connects their own mailbox. The client secret is sealed and never shown.
Where to find it
- Module: CRM
- Group: Service & Engagement
- Section: Inbox & Calendar
- Screen: Mailbox Apps
Address in the console: /crm/mailbox-apps
List · 6 columns · 5 fields on its form · 2 of them required · 1 action
What the list shows
These are the columns of the list, in the order they are drawn. Any of them can be sorted on, filtered on, hidden, or exported.
| Column | Kind | Field name |
|---|---|---|
| Provider | Status | provider |
| Client ID | Code | client_id |
| Tenant | Code | tenant |
| Redirect address | Text | redirect_uri |
| Secret stored | Yes or no | has_secret |
| Active | Yes or no | is_active |
The form
What is asked for when a record is created here. Required fields are marked; a choice drawn from a configuration list is one an administrator can extend without a release.
| Field | Type | Choices | Notes |
|---|---|---|---|
| Provider required | Choice | microsoft365, google | |
| Client ID required | Text | ||
| Tenant | Text | Microsoft only: the directory (tenant) id, or "common". | |
| Redirect address | Text | Blank: this deployment's /api/hooks/mailbox/callback. Register the same address with the provider. | |
| Active | Yes or no |
What you can do here
Set client secret
Asks for: Client secret*
* required
The rules that apply here
Everything on this screen obeys the platform rules rather than rules of its own. The ones worth knowing before you use it:
- Narrowing a list — search, conditions, sort, totals, export and saved views.
- What may be changed — the five grounds a record may not be edited on.
- Companies and business units — what the switcher above this list is doing to it.
- Creating a record — required fields, where choices come from, and how the number is allocated.
- Importing a spreadsheet — this screen accepts one, and it runs through the same rules as typing.