Leak Adjustments
Credits for water lost to a repaired customer-side leak, by the company's policy: how much was billed, the account's normal use, the excess and the credit, who asked, who approved, and the bill that shows it. Asked for from a posted bill (Utility Bills › Leak adjustment).
Where to find it
- Module: CRM
- Group: Utilities
- Section: Utility Billing
- Screen: Leak Adjustments
Address in the console: /crm/util-leak-adjustments
Read-only list · 15 columns · 3 actions
This list is read-only: its records are written by the work that produces them. A correction, where one is possible at all, is made where the record was created.
What the list shows
These are the columns of the list, in the order they are drawn. Any of them can be sorted on, filtered on, hidden, or exported.
| Column | Kind | Field name |
|---|---|---|
| Adjustment | Code | adjustment_no |
| Account | Code | account_no |
| Customer | Text | customer_name |
| Bill | Code | bill_no |
| Service | Status | service_type |
| Billed use | Number | billed_qty |
| Normal use | Number | normal_qty |
| Excess | Number | excess_qty |
| Credit | Amount | credit_amount |
| Status | Status | status |
| Asked by | Text | requested_by_name |
| Decided by | Text | decided_by_name |
| Credit memo | Code | credit_memo_no |
| On bill | Code | shown_on_bill_no |
| Why | Text | reason |
What you can do here
Account 360
Approve primary
Asks for confirmation: Approve this leak adjustment? The credit is posted to the account now.
Asks for: Note
Refuse
Asks for: Why*
* required
The rules that apply here
Everything on this screen obeys the platform rules rather than rules of its own. The ones worth knowing before you use it:
- Narrowing a list — search, conditions, sort, totals, export and saved views.
- What may be changed — the five grounds a record may not be edited on.
- Companies and business units — what the switcher above this list is doing to it.