CRM › Utility Field Service
My Service Orders
The field technician's own orders for today and after, most urgent first: start each, then complete it with the read or the new meter.
Where to find it
- Module: CRM
- Group: Utilities
- Section: Utility Field Service
- Screen: My Service Orders
Address in the console: /crm/util-my-orders
Read-only list · 10 columns · 2 actions
This list is read-only: its records are written by the work that produces them. A correction, where one is possible at all, is made where the record was created.
What the list shows
These are the columns of the list, in the order they are drawn. Any of them can be sorted on, filtered on, hidden, or exported.
| Column | Kind | Field name |
|---|---|---|
| Order | Code | order_no |
| Work | Status | order_type |
| Priority | Status | priority |
| Status | Status | status |
| Address | Text | address_line1 |
| City | Text | city |
| Meter | Code | meter_serial |
| Scheduled | Date | scheduled_date |
| Life support | Yes or no | life_support |
| What to do | Text | description |
What you can do here
Start
Complete primary
Asks for: Read (or the old meter's final read) New meter serial New meter start read What was done
The rules that apply here
Everything on this screen obeys the platform rules rather than rules of its own. The ones worth knowing before you use it:
- Narrowing a list — search, conditions, sort, totals, export and saved views.
- What may be changed — the five grounds a record may not be edited on.
- Companies and business units — what the switcher above this list is doing to it.