Channel Connectors
Shopify, Magento / Adobe Commerce and Amazon: orders come in as sales orders once, stock and tracking go back out. Webhooks are checked against the connector's own secret. A sandbox connector runs sample payloads through the same import.
Where to find it
- Module: CRM
- Group: Retail & Channels
- Section: Sales Channels
- Screen: Channel Connectors
Address in the console: /crm/commerce-connectors
List · 11 columns · 19 fields on its form · 3 of them required · 8 actions
What the list shows
These are the columns of the list, in the order they are drawn. Any of them can be sorted on, filtered on, hidden, or exported.
| Column | Kind | Field name |
|---|---|---|
| Code | Code | code |
| Name | Text | name |
| Platform | Status | platform |
| Imitates | Status | sandbox_flavour |
| Orders against | Text | account_name |
| Warehouse | Code | warehouse_code |
| Secrets on file | Text | secrets_set |
| Imported | Number | orders_imported |
| Held | Number | orders_failed |
| Last pull | Date and time | last_order_poll_at |
| Status | Status | status |
The form
What is asked for when a record is created here. Required fields are marked; a choice drawn from a configuration list is one an administrator can extend without a release.
| Field | Type | Choices | Notes |
|---|---|---|---|
| Code required | Text | ||
| Name required | Text | ||
| Platform required | Choice | shopify, magento, amazon, sandbox | |
| Sandbox imitates | Choice | shopify, magento, amazon | |
| Shop domain | Text | example.myshopify.com | |
| Store address | Text | https://shop.example.com | |
| API version | Text | ||
| Marketplace / location id | Text | Amazon: the marketplace (ATVPDKIKX0DER for the US). Shopify: the location stock is set at. | |
| Seller id | Text | ||
| Region | Choice | na, eu, fe | |
| LWA client id | Text | ||
| Customer account for its orders | Choice | Looked up from existing records | |
| Warehouse | Choice | Looked up from existing records | |
| Currency | Text | ||
| Held back from the channel | Number | ||
| Pull orders on a schedule | Yes or no | ||
| Push stock on a schedule | Yes or no | ||
| Import orders as confirmed | Yes or no | ||
| Active | Yes or no |
What you can do here
Set secrets
Tokens and the webhook secret, sealed
Asks for: Access token Refresh token (Amazon) Client secret (Amazon) Webhook secret
Webhook address
Activate primary
Pause
Pull orders
Push stock
Import payouts
Send a sample order
Sign a sample payload and deliver it to the webhook
Asks for: Payload (JSON as the platform sends it) Topic
The rules that apply here
Everything on this screen obeys the platform rules rather than rules of its own. The ones worth knowing before you use it:
- Narrowing a list — search, conditions, sort, totals, export and saved views.
- What may be changed — the five grounds a record may not be edited on.
- Companies and business units — what the switcher above this list is doing to it.
- Creating a record — required fields, where choices come from, and how the number is allocated.
- Importing a spreadsheet — this screen accepts one, and it runs through the same rules as typing.