Read Exceptions
Reads that did not look right — high or low against the meter's history, no use at a live service, gone backwards — held from billing until somebody accepts, rejects or re-reads them.
Where to find it
- Module: CRM
- Group: Utilities
- Section: Utility Meters & Reads
- Screen: Read Exceptions
Address in the console: /crm/util-read-exceptions
Read-only list · 10 columns · 3 actions
This list is read-only: its records are written by the work that produces them. A correction, where one is possible at all, is made where the record was created.
What the list shows
These are the columns of the list, in the order they are drawn. Any of them can be sorted on, filtered on, hidden, or exported.
| Column | Kind | Field name |
|---|---|---|
| Found | Date and time | created_at |
| Meter | Code | serial_no |
| What | Status | kind |
| Detail | Text | detail |
| Reading | Number | reading |
| Used | Number | consumption |
| Source | Status | source |
| Status | Status | status |
| Settled by | Text | resolved_by_name |
| Re-read order | Code | order_no |
What you can do here
Accept the read primary
Asks for: Decision Why it is right
Reject the read
Asks for: Decision Why
Ask for a re-read
Asks for: Decision Note
The rules that apply here
Everything on this screen obeys the platform rules rather than rules of its own. The ones worth knowing before you use it:
- Narrowing a list — search, conditions, sort, totals, export and saved views.
- What may be changed — the five grounds a record may not be edited on.
- Companies and business units — what the switcher above this list is doing to it.