CRM › Reachable by link
Interaction Events
The transfers, the holds and the conference joins — what a supervisor reads when a customer says they were passed around four times.
Where to find it
- Module: CRM
- Group: More
- Section: Reachable by link
- Screen: Interaction Events
Address in the console: /crm/call-events
Read-only list · 8 columns
This list is read-only: its records are written by the work that produces them. A correction, where one is possible at all, is made where the record was created.
This screen carries no tile on the module page. It is reached from the record it belongs to, from a saved view, or by its address.
What the list shows
These are the columns of the list, in the order they are drawn. Any of them can be sorted on, filtered on, hidden, or exported.
| Column | Kind | Field name |
|---|---|---|
| When | Date and time | occurred_at |
| Interaction | Code | call_no |
| No | Number | seq |
| What | Status | event_kind |
| From | Text | from_user_name |
| To | Text | to_user_name |
| To queue | Text | to_queue_name |
| Detail | Text | detail |
The rules that apply here
Everything on this screen obeys the platform rules rather than rules of its own. The ones worth knowing before you use it:
- Narrowing a list — search, conditions, sort, totals, export and saved views.
- What may be changed — the five grounds a record may not be edited on.
- Companies and business units — what the switcher above this list is doing to it.