CRM › Broadcast
Never Write To These
Addresses that must never be written to again, whatever a list says. Separate from consent because they are different facts: consent is what somebody chose, and a suppression is what happened.
Where to find it
Address in the console: /crm/suppression-list
List · 8 columns · 5 fields on its form · 2 of them required
What the list shows
These are the columns of the list, in the order they are drawn. Any of them can be sorted on, filtered on, hidden, or exported.
| Column | Kind | Field name |
|---|---|---|
| Address | Code | address |
| Channel | Status | channel |
| Because | Status | reason |
| Detail | Text | detail |
| From | Text | from_broadcast |
| Until | Date and time | expires_at |
| Added by | Text | added_by_name |
| When | Date and time | created_at |
The form
What is asked for when a record is created here. Required fields are marked; a choice drawn from a configuration list is one an administrator can extend without a release.
| Field | Type | Choices | Notes |
|---|---|---|---|
| Address required | Text | ||
| Channel | Choice | Configuration list | |
| Because required | Choice | Configuration list | |
| Detail | Long text | ||
| Until | Date and time | A hard bounce never expires. A soft one retried three times might. |
The rules that apply here
Everything on this screen obeys the platform rules rather than rules of its own. The ones worth knowing before you use it:
- Narrowing a list — search, conditions, sort, totals, export and saved views.
- What may be changed — the five grounds a record may not be edited on.
- Companies and business units — what the switcher above this list is doing to it.
- Creating a record — required fields, where choices come from, and how the number is allocated.
- Importing a spreadsheet — this screen accepts one, and it runs through the same rules as typing.