TRANXACT.AI Help

Passkeys, fingerprint or face, and a PIN

Beside the authenticator app you can sign in with a passkey or your device’s Windows Hello, Touch ID, Face ID or fingerprint, and use a 6–8 digit PIN as the second step on a device you trust. Set them up under Personalize › Sign-in methods.

Setting one up

  1. Open Personalize and go to Sign-in methods.
  2. Press Use Windows Hello on this device (or Face ID or Touch ID, Touch ID, fingerprint or face unlock — whatever your device has), or Add a passkey to keep one on your phone, in a password manager or on a security key.
  3. Enter Your password and press Continue, then follow your device’s prompt.
  4. The passkey is listed with when it was added and last used. Remove stops it signing you in.

Signing in with it

  • On the sign-in page press Sign in with Windows Hello or a passkey (or Sign in with a passkey) — no email needed. Where your browser offers it, the email box suggests your passkey too.
  • If your company asks for the password first, enter it, then use the passkey as the second step.
  • On the second step, choose the method you have: Use your PIN, Use a passkey, Use the authenticator app or Use a recovery code.

A PIN on a trusted device

  1. Sign in fully once — password plus the app or a passkey — and tick Trust this device.
  2. Under Sign-in methods press Set a PIN: 6 to 8 digits, not one digit repeated and not a run like 123456, typed twice, with your password.
  3. From then on, on that device, the second step can be This device is trusted. Enter your PIN.
  • A PIN never replaces your password, and works only on a trusted device. A device stays trusted for your company’s number of days (30 unless changed); Stop trusting ends it.
  • Five wrong PINs switch the PIN off until you next sign in with your app or a passkey.
  • When an administrator sets you a new password, your PIN and trusted devices are cleared; your passkeys stay.

No Sign in with a passkey button means passkeys are not available at this address yet, or your browser cannot use them (try a current Chrome, Edge, Safari or Firefox). The authenticator app and recovery codes keep working. See Two-step verification.

Customer and supplier portal users can add passkeys too: on the customer portal’s home, and on the supplier portal’s Sign-in tab, when the company allows them.