CRM › Social Listening
Social Desk
The whole loop on one screen — what was heard, what it was read as, who it is about, what it scored, what is being done, whether that helped, and where the platform got it wrong.
Where to find it
- Module: CRM
- Group: Service & Engagement
- Section: Social Listening
- Screen: Social Desk
Address in the console: /crm/social-desk
Workspace · 0 columns
The rules that apply here
Everything on this screen obeys the platform rules rather than rules of its own. The ones worth knowing before you use it:
- Narrowing a list — search, conditions, sort, totals, export and saved views.
- What may be changed — the five grounds a record may not be edited on.
- Companies and business units — what the switcher above this list is doing to it.