CRM › Social Listening
Social Model Feedback
How often the reading was right, per category, counted from the verdicts people actually gave. A category nobody reviewed shows no percentage.
Where to find it
- Module: CRM
- Group: Service & Engagement
- Section: Social Listening
- Screen: Social Model Feedback
Address in the console: /crm/social-learning
Report · 0 columns
Being a report, it opens on a starting layout rather than a fixed output: rearrange the rows, columns, figures and filters, then save it as a view if it is worth keeping.
The rules that apply here
Everything on this screen obeys the platform rules rather than rules of its own. The ones worth knowing before you use it:
- Narrowing a list — search, conditions, sort, totals, export and saved views.
- What may be changed — the five grounds a record may not be edited on.
- Companies and business units — what the switcher above this list is doing to it.