CRM › Social Listening
Social Incidents
Many people saying the same thing is one problem. What was opened, why it happened, and how long it took.
Where to find it
- Module: CRM
- Group: Service & Engagement
- Section: Social Listening
- Screen: Social Incidents
Address in the console: /crm/social-incidents
Report · 0 columns
Being a report, it opens on a starting layout rather than a fixed output: rearrange the rows, columns, figures and filters, then save it as a view if it is worth keeping.
The rules that apply here
Everything on this screen obeys the platform rules rather than rules of its own. The ones worth knowing before you use it:
- Narrowing a list — search, conditions, sort, totals, export and saved views.
- What may be changed — the five grounds a record may not be edited on.
- Companies and business units — what the switcher above this list is doing to it.