Connect Shopify, Magento or Amazon

Online orders arrive as sales orders once each, stock is pushed back, and tracking goes to the channel.

1. CRM > Sales Channels > Channel Connectors > New: the platform, its address or marketplace, the customer account its orders are raised against, and the warehouse its stock is counted from.
2. Set secrets: the access token and the webhook secret (and for Amazon the client secret and refresh token). They are sealed and never shown again.
3. Webhook address shows the address and topics to register in the shop.
4. Map each channel SKU to an item under Channel SKUs, then press Activate.

• Every webhook's signature is checked with the connector's own secret; one that does not match is refused and logged under Channel Webhooks.
• An order is imported once however many times it arrives. One with an unmapped SKU is held, naming the SKU; Import again takes it once the SKU is mapped.
• Push stock tells the channel what is on hand, less the buffer you hold back.
• Send tracking on a channel order tells the channel it has shipped.