TRANXACT.AI Help

Unsubscribe from email, and Email Suppressions

Every email carries an Unsubscribe button. An address that uses it is sent nothing by any company in the system, except a sign-in code or password reset the person asks for. Administrators see the list under Email Suppressions; re-subscribing needs a reason.

For anybody who gets our email

  1. Press Unsubscribe at the foot of the email (or your mail program’s own unsubscribe button).
  2. The page asks “Stop all email from TRANXACT to <address>?”. Opening it changes nothing; press Unsubscribe to confirm.
  3. “You are unsubscribed”: no more email is sent to that address from any company here.
  • It covers every company in the system: notices, approvals, reminders, statements and campaigns.
  • Still sent, because you ask for them yourself to get into your account: a password reset, a sign-in code, a second-step code, confirming your own email address, and the portal’s password reset and sign-in code. Such a message says so at its foot.
  • Changed your mind? With a TRANXACT sign-in, turn email back on under My Preferences; otherwise ask the company that wrote to you to re-subscribe you.

In My Preferences

The Unsubscribe card lists your own addresses — your sign-in address and your Preferences email — as Receiving email or Unsubscribed. Unsubscribe (after a confirmation) or Turn email back on. No other address can be changed there.

For administrators: Platform › Email › Email Suppressions

  • Tiles: Unsubscribed now, Last 30 days, Re-subscribed (30 days) and Stopped here (30 days), and one per source — the button in an email, the mail program’s one-click button, an administrator, a bounce, or the person in My Preferences.
  • Unsubscribe an address adds one: the address, why (The person asked, The address bounces) and a reason.
  • Open an address for its history and the messages it stopped in this company. Re-subscribe… sends it email again from every company, and needs a reason (who asked, and when). Both are audited.
  • A message refused for an unsubscribed address shows on the outbox as suppressed with the date it unsubscribed, not as failed.
  • Administrators have the screen by default; it can be granted under Roles & authorizations.

Re-subscribe only on the person’s own request, and write down how they asked. The list holds for every company in the system, so a re-subscribe affects them all.