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Move a CAPA, complaint or audit through its stages

CAPAs, customer complaints, quality audits and audit findings each have buttons for their stages.

  • CAPA: Investigate, Plan actions (needs a root cause and an action), Implement, then Verify effectiveness. Cancel needs a reason.
  • Customer complaint: Investigate, Await sample, Respond (with the response to the customer), Close. A reportable complaint needs its report reference before it can be closed.
  • Quality audit: Schedule, Start, Report (the finding counts are read off the findings), Close (with a result). Cancel before it starts.
  • Audit finding: Respond (a major finding needs its CAPA linked first), Verify (by someone other than its owner), Close.