Handle a customer return

Authorise the return, receive the goods into quarantine, inspect them and resolve with a credit note, replacement or refund.

1. Open Supply Chain > Returns > Returns (RMA) and press New. Choose the customer, the invoice, the item and quantity, and a reason from the list.
2. Approve it. The customer gets the RMA number, the instructions and the label reference, and a returns bin is chosen.
3. Receive the goods. They go into quarantine stock and cannot be sold until inspected.
4. Inspect: restock puts them back on sale and moves their cost back from cost of goods sold to inventory; scrap writes them off; repair holds them as damaged; return to vendor sends them out.
5. Resolve with a credit note (posted against the invoice), a replacement order at no charge, or a refund, then close.