Changing a support ticket's title

Whoever answers support tickets can restate a ticket's title so the queue reads clearly; the old title is kept in the ticket's thread.

Open the ticket under Help and Support, Tickets.
Press Change title, next to the ticket's status.
Type the new title and press Save title, or Keep the old title to leave it as it was.

Only people who may answer the ticket see Change title. The thread records the old and new titles, and the change is in the audit log.